SecureData 365 Blog
It’s remarkable what we can do with just a credit card and an Internet connection today. It’s absolute nirvana for the shy or antisocial – or simply the person like myself who is looking for speed and convenience.
Last week I went to Chicago to speak at the Fall Forum on Data Centers and Cloud Services Infrastructure… whew, a mouthful – but basically a gathering of data center professionals.
I purchased my plane ticket and booked my hotel online… used my Uber app to get a ride to the hotel use my phone to go straight to my room! I was successfully sailing through the trip with zero direct human interaction. I felt like a millennial and I’m not sure I liked it – but, this is the world we live in today.
All was going great until I realized that I had forgotten my razor, so I went to the front desk and talked to a human being who gave me a disposable razor for my stay. On my way back to my room, I stopped by the concierge desk to get better information about local restaurant choices than I could get on my phone. And you know what, it worked out! It turns out that speaking with other people still has value in 2017.
Thinking of our world of IT/technology, do we value human interaction? How easy is it for you to speak (or email) with your data center/colocation facility? Is your data center a colocation/cloud facility that offer services with the click of a button? Convenient, yes. But what happens when you “forget your razor?” What happens when that standard restaurant is not what you want and you are looking for something special? Far too many data centers – small and large alike – are nearly impossible to talk to when you need them or receive customer service specific to your needs.
Each and every client in either (or both) of SecureData 365’s data centers have 24/7/365 access to a person. That is right… a real live person for when you need help because eventually, you will. What’s more, our services cannot merely be boiled down to a pick-list of options. When you come to SecureData for colocation services (any service really), we come up with the best solution for your business needs! So, yes it is nice to be a millennial sometimes and rely only on a credit card, an internet connection, and no human interaction… but SecureData 365 recognizes these are your critical business systems – doesn’t your business deserve the best service available?
Akron-based Agility Systems is an IT firm offering a full breath of hardware and software solutions as well as a full suite of professional services, training, and support to complement these solutions.
Since its inception in 2015, Agility has not only been delivering exceptional service, but has been doing so with the assistance of SecureData 365 for secure facility to host backup & DR, storage, and hosted cloud solutions.
Steven Carey, president of Agility Systems explains why SecureData 365 is the only data center he partners with. “There’s no reason to look elsewhere as SecureData 365 always has the better price, has great customer service, and has the best facilities in the area.”
Carey also loves the fact that like his own business, SecureData 365 has a consistent and reliable staff, “My customers know that I’m not going anywhere and neither is SecureData 365 – we’re in it for the long haul.”
“Hosted solutions and offsite DR are more and more mainstream with SMEs,” explains Carey. “I’m grateful to have a partner in SecureData 365 and to be able to serve as an agent for the business. I’d encourage my peers and competitors to look into how they and their customers can benefit from the SecureData 365 agent program.”
I wanted to thank your team for providing outstanding service while I was onsite… Your group has never failed to accommodate our needs and I’m always impressed with the level of service they provide to us. In the stressful situation I was in, I really felt like your team understood the importance of my onsite visit and made me feel like it was important to them. Your group always does their best to make sure we’re taken care of, and that is most appreciated.
– SecureData 365 Client
SecureData 365 realizes that an organization’s data center needs to go beyond world-class facilities. Beyond a place to host your servers and backups and more than a reliably always-up facility… customer service counts too!
That’s why we’re proud to have a seasoned operations team that operate as “remote hands” as well as your eyes and ears to make sure everything is running smoothly.
Led by Tony Hunter, most of the SecureData 365 operations team have been with the company for five years. Our growth has led to the recent hiring of Gwen Finton and Logan List.
Each and every member of the team knows the ins and outs of both data centers as well as the intricacies of the co-location business, making them uniquely adept at both fulfilling and anticipating client needs.
Going the extra mile and providing better service and value is the way we do business – including with our operations team.
SecureData 365 is honored to announce that for an astounding fourth year in a row we’ve been recognized by Case Western Reserve University’s Weatherhead School of Management for our growth.
Case Western Reserve University’s Weatherhead 100 award was established thirty years ago to recognize excellence and entrepreneurship and has been seen as a prestigious award ever since for businesses across all industries.
Once again both locations of SecureData 365 have passed an SSAE 16 audit of its systems, processes, and facilities. This third party audit endorses SecureData 365 as safe and secure data centers, providing a high level of service, and controls.
Statement on Standards for Attestation Engagements No. 16 (SSAE 16) is considered the “gold standard” for data centers. Instituted by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA) in January 2010, SSAE 16 was drafted with the intention and purpose of updating the US service organization reporting standard so that it mirrors and complies with the new international service organization reporting standard.
SecureData 365 management developed control objectives for the significant areas of internal control that support our services. The control objectives addressed each of the following areas:
- Logical Access and Security
- Physical Access
- Environmental Controls
- Infrastructure Change Management
- Data Backup
- Problem Management
This year the SecureData 365 data center audits went from SOC 1 to SOC 2 which is a more detailed and in-depth audit. A SOC 2 report includes a detailed description of the service auditor’s test of controls and results.
More and more companies are offloading commodity servers and storage to large cloud providers including Microsoft and Amazon. This is great and cost effective on the surface – but these large providers have had their share of major outages. Consider the number of outages SecureData 365’s cloud has had in more than seven years (zero) and the prices we’re charging for our virtual computing services and you’ll find a better cloud. After all, who would have better clouds than Northeast Ohio (it’s a rain joke).
More and more local companies are using SecureData 365’s cloud services for these non-critical/commodity servers because the SecureData 365 Cloud is designed to be always up and is located in the same data center (either our Cleveland or Canton facility) where their critical/strategic systems are already running on their own hardware/private cloud – this gives our customers LAN speeds between their hardware and the cloud and takes advantage of the network infrastructure they already have in our data centers.
Not one of our cloud/virtual computing clients has ever had an outage on one of our servers – Amazon Web Services can’t say that! We’ve made significant investments to increase the redundancies of an already redundant data center including mirrored flash storage, redundant high speed SDN switching capabilities, as well as redundancy enhancements to our blades/chassis have all been made to make sure SecureData 365 is your most reliable option for your cloud solutions. We’d love to show you firsthand how safe, secure, and rock solid the SD365 cloud solutions are, if you would like a tour, please contact us.
Palace Malice, Creator, Union Rags, American Pharoah, California Chrome, Oxbow and now… Cloud Computing!
How great is this? IT professionals have a horse we can believe in, rally around, and jump on the bandwagon!
In case you missed the Preakness last weekend, a horse named Cloud Computing won the Preakness, one of the three triple crown races run every spring.
And so we raise our smartphones and servers (virtual) to Cloud Computing and wish him luck in the Belmont Stakes!
SecureData 365 Has a Special Set of Skills to Prevent You From Paying a Ransom
Until recently “ransomware” was the IT’s equivalent of either Fight Club or Voldemort. We don’t talk about it – and saying it out loud only tempts fate. Except this past week saw the largest global ransomware attack ever (due to un-patched Microsoft software) hit computers everywhere. The attack has claimed at least 200,000 victims – hopefully you and/or your organization are not one of them.
As you know, ransomware can easily infect your network – it only takes one click from one individual on your network to take your business to a place where you are running the cost-benefit analysis of paying the ransom. It’s a virus that doesn’t just infect your data- it’s encrypted and your access to the data is taken.
The good news is that SecureData 365 has a special set of skills to help you from being a victim. Comprehensive backups stored at SecureData 365 – isolated from the rest of your network – gives you a clean solution to getting your data back, without paying a ransom!
We’ve discussed ourselves the tremendous growth and economic impact in the data center space. Right here in Ohio, our Cleveland center is rapidly filling after being open for only a little more than a year. We’ve seen a job multiplier effect of our own data centers as thousands of IT professionals come through our doors every year. So jobs are indirectly created as these professionals will, more often than not, be within a reasonable vicinity to their primary data center.
In a feature in The New York Times a few weeks ago they did an in-depth dive into how data centers in Texas are creating a min-economic boom. Within the article, Ross Perot Jr. (not that one… his son) calls data centers the modern equivalent of America’s early 20th century factories.
While SecureData 365’s own data centers are rapidly growing, the industry across North America experienced significant growth in 2015. U.S. multi-tenant data centers (like SecureData 365) earned $115.3 billion in revenue last year, a 6.1 percent increase from 2014.
While large enterprises may still operate their own data center, more and more organizations, no matter the size are getting out of the data center business. The Times explains that more and more companies are shunning the costly and complex data center management world to concentrate on their core business, resulting in the rise of more and more multi-tenant centers that offer data center expertise and security.
Another trend that we adopted years ago covered in the article is centers starting a “pay-as-you-go” model with power. The premise is really simple and surprising rarely used, in spite of the fact that SecureData 365 has always employed this model as the most fair way to charge.
As businesses’ need for secure operations and data storage increase, there’s no doubt that data centers are in demand more than ever – centers operated by the experts rather than an in-house effort. If you are ready to move to Ohio’s most secure and reliable centers, we’d encourage you to schedule a tour.
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Showtime’s “The Circus” has received a lot of buzz for its behind-the-scenes coverage of this year’s crazy primary process. When the show came to cover the Ohio primaries, producers went looking for a center that had the bandwidth to quickly upload terabytes of video back to New York every night. Of course they turned to SecureData 365 and our unmatched bandwidth capabilities to help them get Ohio’s primary coverage on the air.
As The Circus and the convention lands in Cleveland in July, make sure you watch as we’re sure to be helping with secure and robust video links. Whether we like our options or not, The Circus must go on.