SecureData 365 Blog

Our Operations Team Operates at a Higher Level

I wanted to thank your team for providing outstanding service while I was onsite… Your group has never failed to accommodate our needs and I’m always impressed with the level of service they provide to us. In the stressful situation I was in, I really felt like your team understood the importance of my onsite visit and made me feel like it was important to them. Your group always does their best to make sure we’re taken care of, and that is most appreciated.

– SecureData 365 Client

SecureData 365 realizes that an organization’s data center needs to go beyond world-class facilities. Beyond a place to host your servers and backups and more than a reliably always-up facility… customer service counts too!

That’s why we’re proud to have a seasoned operations team that operate as “remote hands” as well as your eyes and ears to make sure everything is running smoothly.

Led by Tony Hunter, most of the SecureData 365 operations team have been with the company for five years. Our growth has led to the recent hiring of Gwen Finton and Logan List.

Each and every member of the team knows the ins and outs of both data centers as well as the intricacies of the co-location business, making them uniquely adept at both fulfilling and anticipating client needs.

Going the extra mile and providing better service and value is the way we do business – including with our operations team.

mcampanelli

Article by:
Michael Campanelli

SecureData 365 Makes the Weatherhead 100… Again  

SecureData 365 is honored to announce that for an astounding fourth year in a row we’ve been recognized by Case Western Reserve University’s Weatherhead School of Management for our growth.

Case Western Reserve University’s Weatherhead 100 award was established thirty years ago to recognize excellence and entrepreneurship and has been seen as a prestigious award ever since for businesses across all industries.

doug

Article by:
Doug Adams

We’re Upping Our SSAE 16 Game

Once again both locations of SecureData 365 have passed an SSAE 16 audit of its systems, processes, and facilities. This third party audit endorses SecureData 365 as safe and secure data centers, providing a high level of service, and controls.

Statement on Standards for Attestation Engagements No. 16 (SSAE 16) is considered the “gold standard” for data centers. Instituted by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA) in January 2010, SSAE 16 was drafted with the intention and purpose of updating the US service organization reporting standard so that it mirrors and complies with the new international service organization reporting standard.

SecureData 365 management developed control objectives for the significant areas of internal control that support our services. The control objectives addressed each of the following areas:

  • Logical Access and Security
  • Physical Access
  • Environmental Controls
  • Infrastructure Change Management
  • Data Backup
  • Problem Management

This year the SecureData 365 data center audits went from SOC 1 to SOC 2 which is a more detailed and in-depth audit. A SOC 2 report includes a detailed description of the service auditor’s test of controls and results.

mcampanelli

Article by:
Michael Campanelli

Why You Should Put Your Public Cloud With Your Private Cloud

More and more companies are offloading commodity servers and storage to large cloud providers including Microsoft and Amazon.  This is great and cost effective on the surface – but these large providers have had their share of major outages. Consider the number of outages SecureData 365’s cloud has had in more than seven years (zero) and the prices we’re charging for our virtual computing services and you’ll find a better cloud.  After all, who would have better clouds than Northeast Ohio (it’s a rain joke).

More and more local companies are using SecureData 365’s cloud services for these non-critical/commodity servers because the SecureData 365 Cloud is designed to be always up and is located in the same data center (either our Cleveland or Canton facility) where their critical/strategic systems are already running on their own hardware/private cloud  – this gives our customers LAN speeds between their hardware and the cloud and takes advantage of the network infrastructure they already have in our data centers.

Not one of our cloud/virtual computing clients has ever had an outage on one of our servers – Amazon Web Services can’t say that! We’ve made significant investments to increase the redundancies of an already redundant data center including mirrored flash storage, redundant high speed SDN switching capabilities, as well as redundancy enhancements to our blades/chassis have all been made to make sure SecureData 365 is your most reliable option for your cloud solutions. We’d love to show you firsthand how safe, secure, and rock solid the SD365 cloud solutions are, if you would like a tour, please contact us.

doug

Article by:
Doug Adams

Is IT Mainstream?

Palace Malice, Creator, Union Rags, American Pharoah, California Chrome, Oxbow and now… Cloud Computing!

How great is this? IT professionals have a horse we can believe in, rally around, and jump on the bandwagon!

In case you missed the Preakness last weekend, a horse named Cloud Computing won the Preakness, one of the three triple crown races run every spring.

And so we raise our smartphones and servers (virtual) to Cloud Computing and wish him luck in the Belmont Stakes!

mcampanelli

Article by:
Michael Campanelli

Preventing Ransomware With Regularly Scheduled Backups

SecureData 365 Has a Special Set of Skills to Prevent You From Paying a Ransom

Until recently “ransomware” was the IT’s equivalent of either Fight Club or Voldemort. We don’t talk about it – and saying it out loud only tempts fate. Except this past week saw the largest global ransomware attack ever (due to un-patched Microsoft software) hit computers everywhere. The attack has claimed at least 200,000 victims – hopefully you and/or your organization are not one of them.

As you know, ransomware can easily infect your network – it only takes one click from one individual on your network to take your business to a place where you are running the cost-benefit analysis of paying the ransom. It’s a virus that doesn’t just infect your data- it’s encrypted and your access to the data is taken.

The good news is that SecureData 365 has a special set of skills to help you from being a victim. Comprehensive backups stored at SecureData 365 – isolated from the rest of your network – gives you a clean solution to getting your data back, without paying a ransom!
mcampanelli

Article by:
Michael Campanelli

The Booming Data Center Business

We’ve discussed ourselves the tremendous growth and economic impact in the data center space. Right here in Ohio, our Cleveland center is rapidly filling after being open for only a little more than a year.  We’ve seen a job multiplier effect of our own data centers as thousands of IT professionals come through our doors every year. So jobs are indirectly created as these professionals will, more often than not, be within a reasonable vicinity to their primary data center.  

In a feature in The New York Times a few weeks ago they did an in-depth dive into how data centers in Texas are creating a min-economic boom.  Within the article, Ross Perot Jr. (not that one… his son) calls data centers the modern equivalent of America’s early 20th century factories. 

While SecureData 365’s own data centers are rapidly growing, the industry across North America experienced significant growth in 2015. U.S. multi-tenant data centers (like SecureData 365) earned $115.3 billion in revenue last year, a 6.1 percent increase from 2014. 

While large enterprises may still operate their own data center, more and more organizations, no matter the size are getting out of the data center business. The Times explains that more and more companies are shunning the costly and complex data center management world to concentrate on their core business, resulting in the rise of more and more multi-tenant centers that offer data center expertise and security. 

Another trend that we adopted years ago covered in the article is centers starting a “pay-as-you-go” model with power. The premise is really simple and surprising rarely used, in spite of the fact that SecureData 365 has always employed this model as the most fair way to charge.  

As businesses’ need for secure operations and data storage increase, there’s no doubt that data centers are in demand more than ever – centers operated by the experts rather than an in-house effort.  If you are ready to move to Ohio’s most secure and reliable centers, we’d encourage you to schedule a tour.  

doug

Article by:
Doug Adams

The Circus Comes to Cleveland and SecureData 365

Showtime’s “The Circus” has received a lot of buzz for its behind-the-scenes coverage of this year’s crazy primary process. When the show came to cover the Ohio primaries, producers went looking for a center that had the bandwidth to quickly upload terabytes of video back to New York every night. Of course they turned to SecureData 365 and our unmatched bandwidth capabilities to help them get Ohio’s primary coverage on the air.

trmp

As The Circus and the convention lands in Cleveland in July, make sure you watch as we’re sure to be helping with secure and robust video links. Whether we like our options or not, The Circus must go on.

doug

Article by:
Doug Adams

When It’s Time To Move On From a Bad Backup Strategy

Don’t Let Your Backup Be The Disaster Part 2  

Recently, we have witnessed several customers (not the Cleveland Browns) have an “OH CRAP” moment when systems fail and although they have religiously made back-ups they have NO plan in place with what to do with those back-ups to actually get systems up and running again.

There are several back-up vendors who now claim to solve this problem (Veeam, Unitrends) by not only providing back-ups of virtual servers but also having them reconstituted and running in an event of a true disaster – theoretically preventing that “Oh Crap” moment.

These solutions work well for virtual servers, but almost every business has some critical system running on a physical box because the system cannot be virtualized. So Veeam and Unitrends are not truly completely eliminating that “Oh Crap” moment.

SecureData 365 has partnered with T1 Co and their team of professionals who maintain critical backup, recovery and restoral storage and equipment at both our Cleveland and Canton data centers (62 miles apart and on different power grids). With T1’s help, SecureData 365 can provide back-up and instantaneous recovery of BOTH virtual and physical systems on-site and off premise totally eliminating that “Oh Crap” moment when you have a failure and are wondering how to take your back-ups and get them running again.

billy shirtIf you are interested in learning more, contact us for a 30-minute meeting and we’ll bring you a “Billy” T-shirt as a reminder of not letting “your back-up be the disaster.”

And while we’re at it, we’ll bring you $25 of chips for The Horseshoe so you can stop gambling on “crappy” backups and quench that gambling thirst at the blackjack table.

To setup a short visit and receive your gifts, contact SecureData 365 at 888-912-3282 or info@securedata365.com.

See part one of this sad series. 

mcampanelli

Article by:
Michael Campanelli

The Cost of Data Center Downtime

I was speaking to an out-of-town colleague last week and he was complaining that his Internet service was down. He works from a home office and has Internet service from one of the large national ISP’s and apparently much of his city (Denver) was down. So every business in Denver metro that relies on this particular ISP lost 4 hours of productivity.

buttonHow big a deal is this? It is a nuisance and productivity is lost – but nowhere near the catastrophic deal that a data center outage would be. A few years ago one organization made an attempt at quantifying the cost to businesses if their data center experienced an outage. A 2013 study by Ponemon Institute and sponsored by Emerson Network Power estimated the average cost of an unplanned data center outage at $7,900 per minute. This is up from 2010 when it was estimated to cost $5,600/minute. With the study due to come out again next year and more and more critical IT systems located “in the cloud” than ever before, this number is sure to increase.

The average data center outage among the 67 data centers surveys was 86 minutes, meaning that on average, this cost their customers $690,200. Higher technology dependent and e-commerce companies could see that cost more than double to $1.7 million.

These are the numbers that drive us, 24/7 and 365 days a year to make sure that our Cleveland and Canton data centers never experience an outage. We have at both facilities:

  • Redundant Power Feeds/UPS with in-line Battery Back-up
  • N+1 Back-up Generators
  • N+1 Cooling Systems
  • Multiple ISP’s
  • Mated Pair Firewall, Router & Switch Network Design
  • Mated Pair Chassis, Blade, Switch and Mirrored Disk Design for Virtual Computing & Back-up Platforms

In addition to the redundant infrastructure, we have a custom built monitoring system that monitors the environment surrounding customer hardware located in our facilities (2 probes per each locking 42U cabinet) and all of the above mentioned critical systems. The monitoring system is designed to alert our staff of potential problems before they become expensive outage causing problems for our clients.

In the six years we have been in business we have never experienced a data center outage. Couple that with SSAE 16 compliant physical and logical security at both the Cleveland and Canton data centers and you can be assured that SecureData 365 is here to ensure your systems will remain, up, running and making you money rather than costing you money.

mcampanelli

Article by:
Michael Campanelli

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